Legal
Privacy policy
This policy covers this website. Each of our apps has its own privacy policy, linked from its page and from the support page.
This site is deliberately simple. We don't run advertising, we don't sell data, and we don't use tracking cookies or third-party advertising analytics.
What we collect
Only what you send us. If you use the support form or email us directly, we receive the details you choose to include — typically your name, email address, the product you're asking about, and your message.
Our host, Cloudflare, processes standard web request data (IP address, browser user agent, requested page) to serve the site and protect it from abuse. We don't use this to identify individual visitors.
Search
Site search runs in your browser. Your browser downloads a small index of our pages and matches your words against it on your device; what you type is not sent to us.
Buying an app
When you buy one of our apps, the store you buy from — such as the Microsoft Store or the Mac App Store — handles the payment under its own privacy policy. We never see your card details.
Why we hold it
- To answer your question or fix the problem you reported
- To keep a record of the conversation while we help you
- To meet ordinary accounting and legal obligations
We do not add anyone who writes to us to a mailing list, and we won't send you anything you didn't ask for.
Who else sees it
Nobody, beyond the people at OGStudio handling your message, and the service providers that operate our email and hosting. We don't share, rent, or sell your information to third parties.
How long we keep it
Support messages are deleted within 12 months of the conversation ending, unless the law requires us to keep them longer.
Your choices
You can ask us what we hold about you, ask for it to be corrected, or ask us to delete it. Email [email protected] and we'll action it — normally within a few days, and at most within one month.
Cookies
This site sets no cookies of its own. Our host, Cloudflare, runs a cookieless analytics script that records aggregate page views, referrers, country, and browser type. It stores no identifier on your device and cannot follow you to other sites.
Cloudflare may also set strictly necessary cookies for security and bot mitigation. These keep the site available and don't track you between sites.
Changes
If this policy changes, the date at the top of this page changes with it.
Contact
Questions about any of the above: [email protected].